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Return & Exchange Policy


We strive for customer satisfaction and hope that you and your pup absolutely love your products! If for any reason you’d like to return or exchange a product, your products must fit the below criteria to receieve a refund or exchange:

  1. The items must be returned or exchanged within 21 days of the postmarked delivered date.

  2. All items must be brand new, unwashed, hair-free, and in a re-sellable condition. Products with chew, bite or scratch marks will not be accepted.

Customer is responsible for associated shipping costs to send back the item for both returns and exchanges. The original shipping cost is non-refundable. We highly recommend getting a tracking number for return packages, as we are not responsible for any items lost while being shipped back to us.



Returns/Exchanges:

  1. Reach out to info@stardogstyle.com after confirming your products match above criteria

  2. We’ll send you instructions on how to return/exchange your package. You must reach out to us first before sending back your product or your return will not be accepted.

Once the return is received, we’ll inspect the product based on our policy above. Please allow 2-3 business days for processing.

-- If approved for a return, you’ll be refunded on your original payment method. Please remember that your bank or credit card company can take additional time to process the refund on their side too.

-- If approved for an exchange, we will try our best to get you the exact desired style and size you need, but please keep in mind that our items can vary based on current inventory available.



Exclusions

Unfornuately, we can not accept returns on sale items


Damages/Defects

If your received item is damaged, defected, or the wrong item was received, please reach out to info@stardogstyle.com within 7 days of receiving the package, so we can review the issue and make it right.


Questions on Returns or Exhanges?

Please reach out to us at info@stardogstyle.com